General Terms

Payment

Allons-Y.dk accepts payment with VISA-Dankort, VISA, VISA Electron, Mastercard, Maestro, American Express, MobilePay, Google Pay, Shop Pay og Apple Pay.

The payment will only be debited from your account when the item is dispatched.

All amounts are in DKK. Danish Crowns in Denmark, EUR in Europe and USD in the rest of the world. All amounts include VAT.
Reservations are made for price errors and sold-out/discontinued items.

Delivery

Allons-Y aims to ship orders placed before 12 the same day, orders thereafter are sent the next working day.

We ship to all of Denmark, EU and USA.

Your Allons-Y products will be delivered to the delivery address specified in the order.

Your Allons-Y product are sent with Postnord.

NOTE: If there is no room at the delivery point, the package will be moved to the nearest delivery point, which you will be notified of.
If problems arise, contact customer service.

Goods are delivered every weekday.

Your item will be delivered 1-3 business days after ordering within Denmark. Outsite of Denmark it will be about 5-14 business days.

Special delivery conditions apply to certain goods, and for delivery outside Scandinavia.
The conditions will appear specifically prior to the purchase of these goods.

Right of complaint

There is a 2-year right to complain in accordance with the Danish Purchase Act.
Our right of complaint applies to defects in material and/or manufacturing.
You can get the item repaired, exchanged, the money returned or the price reduced, depending on the specific situation.

The complaint does not apply to errors or damage caused by incorrect handling of the product/service.

You must advertise in a “reasonable time” after you have discovered the defect/error.

www.Allons.Y.dk will cover return costs to a reasonable extent.

For returns, complaints and use of the right of withdrawal, send to:

Allons-Y
Lokesvej 10
3400 Hillerød

Refund

If it is a refund, please include bank details in the form of account number and account number so that the agreed amount can be transferred.

This information can be disclosed without risk per email or other electronic form, as it is not sensitive information and will only be used for our fulfillment of the refund.

Right of withdrawal

There is a 14-day full right of return on goods purchased in our webshop.

The period is counted from that day;

  • Where you receive the order.
  • Takes physical possession of the last product, in the case of an agreement for several different products, ordered in one order, but delivered individually or in several batches.
  • Gets the last lot, or last part in physical possession, when it comes to an agreement for the delivery of goods consisting of several lots/parts.
  • The first item in physical possession in the case of regular delivery of items over a specified period.

Return costs are your own responsibility.

Cancellations must be reported to us no later than 14 days after the purchase, and you must return the shipment no later than 14 days after the cancellation.

The notice must be given by mail at contact@allons-y.dk
In the message, you must make it clear that you wish to use your right of withdrawal.

If you wish to send the item back to us, send the item back to:

Allons-Y
Lokesvej 10
3400 Hillerød

Return

You must send your order back without undue delay and no later than 14 days after you have exercised your right of cancellation.

You must bear the direct costs in connection with the return.
When returning, you are responsible for the item being properly packed.

You must attach a copy of the order confirmation.

You bear the risk for the item from the time of delivery of the item until we have received it back.

Condition of the item upon return

You are only liable for any deterioration in the value of the goods which is due to handling other than what is necessary to determine the nature, characteristics and way of functioning of the goods.

In other words, you can try the product as if you were trying it on in a physical store.

If the item has been tried on in addition to what is described above, it is considered used. Which means that if you cancel the purchase, you will only get a part or none of the purchase amount back, depending on the commercial value of the item at the time of receipt of the return.

In order to receive the full purchase amount back, you must test the product without actually using it.

Refund

If you regret your purchase, you will of course get the amount you paid us back.
In the event of a decrease in value for which you are liable, this will be deducted from the purchase amount.

When exercising the right of withdrawal, all payments received from you will be refunded, including delivery costs (excluding extra costs as a result of your choosing a different form of delivery than the cheapest form of standard delivery that we offer), without undue delay and no later than 14 days from the date on which we received notification of your decision to exercise the right of withdrawal. Refunds are made with the same means of payment that you used for the original transaction, unless you have expressly agreed to something else.

We can withhold the refund until we have received the item back, unless you have provided documentation that you have returned it before then.

Personal data policy

In order for you to enter into an agreement with us and shop on our website, we need the following information about you:

Name
Address
Phone number
Email address
Information about your purchase

We process your personal data for the purpose of being able to deliver the product to you and to be able to process inquiries regarding your purchase.

The processing takes place according to the rules in our privacy policy for www.allons-y.dk

Here you can read more about how your information is processed, when it is deleted and what rights you have as a registered person.

Appeal options – overview and links:

If you have a complaint about a product bought in our Webshop, you can send a complaint to:

The Danish Competition and Consumer Authority’s Center for Complaint Resolution
Carl Jacobsens Vej 35
2500 Valby
www.forbrug.dk

If you are a consumer residing in another EU country, you can register your complaint in the EU Commission’s online complaint platform.

The platform can be found here: http://ec.europa.eu/consumers/odr/

If you enter a complaint here, you must state ours
E-mail address: contact@allons-y.dk

Trading conditions at www.allons-y.dk

General information:

FitFitFit ApS
Lokesvej 10
3400 Hillerød
CVR no.: 41408782
Phone: +45 81 73 78 78
Email: contact@allons-y.dk